bd89b Privacy Policy

1. Introduction

bd89b ("the Platform", "we", "us", "our") is committed to protecting the privacy of all users who access and use our online casino and sports betting services at bd89b.org. This Privacy Policy sets out in full the information we collect, the purposes for which we use it, the parties with whom we may share it, and the rights you have over your own personal data.

This Privacy Policy should be read in conjunction with the bd89b Terms and Conditions. By registering an account or continuing to use the Platform, you acknowledge that you have read this Privacy Policy and consent to the processing of your personal data as described herein.

2. Information We Collect

We collect personal data from you in the following ways: (a) information you provide to us directly when registering or using the Platform, and (b) information we collect automatically as you browse or interact with the Platform. The categories of personal data we may collect include:

• Identity data: full name, date of birth, gender, national identification number or passport number (for KYC verification purposes).
• Contact data: email address, mobile phone number, residential address (including city and division — for example Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur or Mymensingh).
• Financial data: records of deposits and withdrawals, transaction history, and the payment method type used (e.g. bKash, Nagad, Rocket, Upay, Visa, Mastercard). We do not store full card numbers or full mobile banking PINs.
• Account activity data: login history, bet and game history, session durations, bonus usage and wagering records.
• Communications data: records of messages sent to our support team, feedback submissions, and any correspondence you initiate with us.

We also collect the following technical data automatically when you use the Platform:

• Device and browser data: IP address, device type, operating system, browser type and version.
• Usage data: pages visited, links clicked, time spent on each page, scroll depth, and referral source.
• Cookie and tracking data: session identifiers, preference cookies and analytics data collected via cookies in accordance with Section 8 of this Policy.

3. How We Use Your Information

bd89b uses the personal data we collect for the following purposes:

• Account management: to create, verify and maintain your bd89b account, process your deposits and withdrawals, and manage your betting and gaming activity.
• Identity verification (KYC): to comply with applicable anti-money laundering and responsible gaming requirements, including age verification to confirm all users are 21 years of age or older.
• Customer support: to respond to your queries, process complaints, and communicate with you regarding your account or transactions.
• Fraud prevention and security: to detect, investigate and prevent fraudulent transactions, account abuse, money laundering and other prohibited activities.
• Service improvement: to analyse aggregated usage patterns, improve Platform features, personalise your experience and develop new products and services.
• Marketing and promotions: where you have consented, to send you information about bd89b promotions, bonuses and offers relevant to Bangladeshi players. You may opt out of marketing communications at any time by contacting [email protected].

4. Legal Basis for Processing

bd89b processes your personal data only where we have a valid legal basis to do so. The legal bases we rely upon are:

• Contract performance: processing is necessary to provide the Platform services you have registered for, including account management, transaction processing and customer support.
• Legal obligation: processing is required to comply with applicable laws, including anti-money laundering requirements, tax obligations and responsible gaming regulations.
• Legitimate interests: processing for fraud prevention, security monitoring and Platform improvement, where these interests are not outweighed by your rights and freedoms.
• Consent: processing for optional marketing communications, analytics cookies and any other processing activities for which you have given your express consent. You may withdraw consent at any time.

5. Sharing Your Data

bd89b does not sell, rent or trade your personal data to third parties for their own marketing purposes. We may, however, disclose your personal data to the following categories of recipients where necessary:

• Payment processors and mobile wallet providers (including bKash, Nagad, Rocket, Upay and card network partners) solely to facilitate transactions you initiate.
• Identity verification and KYC service providers engaged by bd89b to confirm user ages and identities in accordance with applicable regulations.
• Technology and hosting providers that operate the Platform infrastructure under contractual obligations of confidentiality and data protection.
• Regulatory authorities, law enforcement agencies or courts where we are legally required to disclose personal data, or where disclosure is necessary to protect the rights, property or safety of bd89b, its users or the public.

6. Payment Data & Financial Security

When you make a deposit or request a withdrawal on bd89b, your payment details are processed directly by our regulated payment partners. We do not store complete card numbers, full mobile wallet account numbers, or authentication PINs on our servers. Only tokenised references and transaction metadata are retained by bd89b for record-keeping and dispute resolution purposes.

All payment transactions are encrypted using industry-standard SSL/TLS protocols. If you have any concerns about a transaction on your account, please contact our support team at [email protected] as soon as possible, quoting your account username and the relevant transaction reference.

7. Cookies & Tracking Technologies

bd89b uses cookies and similar tracking technologies to operate the Platform, remember your preferences and analyse how users interact with our services. Cookies are small text files placed on your device. The cookies we use fall into three categories:

• Essential cookies: strictly necessary for the Platform to function (e.g. session management, login state, security tokens). These cannot be disabled without impairing Platform functionality.
• Analytics cookies: used to understand how users navigate the Platform, which pages are most visited and how performance can be improved. These are optional and are only placed with your consent.
• Preference cookies: used to remember your language, display settings and other personalisation choices so you do not need to re-enter them on each visit.

You may adjust your cookie preferences at any time through your device or browser settings. Please note that disabling certain cookies may affect your ability to use some features of the Platform.

8. Data Retention

bd89b retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law or as necessary to resolve disputes, enforce our agreements, and maintain the integrity of financial records. In general, account data is retained for a minimum of five years following account closure to satisfy anti-money laundering record-keeping obligations.

When personal data is no longer required for the purposes for which it was collected and there is no legal obligation to retain it, bd89b will securely delete or anonymise it in accordance with our internal data retention schedule.

9. Your Data Rights

Subject to applicable law, you have the following rights in relation to your personal data held by bd89b:

• Right of access: you may request a copy of the personal data we hold about you and information about how it is being processed.
• Right to rectification: you may ask us to correct inaccurate personal data or complete incomplete data we hold about you.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations.
• Right to restriction: you may ask us to restrict the processing of your personal data in certain circumstances, for example while an accuracy challenge is being resolved.
• Right to data portability: where processing is based on consent or contract and carried out by automated means, you may request that your personal data be provided to you in a structured, commonly used and machine-readable format.
• Right to withdraw consent: where our processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of the above rights, please contact our support team at [email protected]. We will respond to your request within 30 days. We may need to verify your identity before processing your request.

10. Security Measures

bd89b takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your information against unauthorised access, loss, destruction, alteration or disclosure. These measures include SSL/TLS encryption for all data in transit, firewalls and intrusion detection systems, role-based access controls limiting staff access to personal data on a need-to-know basis, and regular security assessments.

While we take all reasonable steps to safeguard your data, no internet transmission or electronic storage system is 100% secure. If you believe your bd89b account has been compromised, please contact us immediately at [email protected] so we can take prompt action to protect your account.

11. Children & Minors

The Platform is strictly intended for adults aged 21 and above. We do not knowingly collect, process or store personal data relating to individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data from our systems and close the associated account. If you are a parent or guardian and believe your child has registered on bd89b, please contact us at [email protected] immediately.

12. Third-Party Links

The Platform may contain references to third-party game providers, payment services and other external services. This Privacy Policy applies solely to data collected and processed by bd89b. bd89b is not responsible for the privacy practices of third-party providers, and we encourage you to review the privacy policies of any third-party service you engage with directly.

13. Changes to This Privacy Policy

bd89b reserves the right to update this Privacy Policy at any time to reflect changes in our practices, applicable law or Platform features. When material changes are made, we will notify you by posting the updated Policy on the Platform with a revised "Last Updated" date, and where appropriate by sending an email notification to the address registered on your account.

Your continued use of the Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed about how bd89b protects your personal data.

14. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way bd89b handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within 30 days of receipt.

Email: [email protected]